Appointments

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Protecting you from COVID - all appointments are VIRTUAL

The government have advised all GP surgeries not to offer appointments face-2-face without first assessing whether the patients problem can be dealt with remotely.

If you book an appointment with us please be aware that it will be for a remote consultation over the phone, by text or by online video consultation. We are still seeing patients in person at the surgery but only if we both agree that it is the safest option. If we make an appointment with you in person, we will tell you so and explain the procedures you need to follow to make your visit as safe as possible.

Do not come to the surgery unless you have been asked to do so.

It is very important that we do not risk transmission of COVID to other patients or to our staff.  This is in order to protect you from catching COVID from your visit here, but also to protect your GP surgery from being closed due to staff illness.  The situation at the GP surgery is quite different from a shop or restaurant, because the people coming here are generally more at risk of serious illness, and because of the potential impacts on YOU of your GP surgery having to close.

We have NOT closed and are working harder than ever to provide you with the best possible care, despite the enormous pressure all of your surgery team are working under.  

Are we the right place to go?

We are facing an unprecedented workload during COVID yet we need to ensure we are talking to those who really need our advice. 

Unfortunately a lot of people are turning to us because other services are busy.  That is overloading us.  

If you have a problem, please consider first whether or not you can resolve it WITHOUT contacting us. 

Have you checked for advice on line?

Pharmacies  

  • experienced advice on a lot of non-life threatening conditions including rashes and minor injuries
  • antibiotics for eye and ear problems
  • order your regular medication
  • an emergency supply of your regular medication even without a prescription
  • the "morning after" pill

Opticians 

  • minor eye complaints such as red or watering eyes

All other NHS services (including hearing centres) are open and can offer advice via their webiste if not in person.

NHS Direct is available at any time of day by calling 111 or online at 111.nhs.uk   They will help you know where you should go for advice.

DoctorLink can assist you getting the right help from the right service.  If DoctorLink feels you need our advice, it will send us a message and we will contact you.  It also sends us the answers to its questsions, which will help us help you efficiently and safely.

College nurses are available throughout term for undergraduate and graduate students.  We work closely with the nurses and so if the nurses feels you need to see a doctor, it can be arranged. 

We don't help with...

Hospital 

The hospital is responsible for any queries relating to

  • Appointments at the hospital 
  • Cancelled and postponed hospital appointments and procedures
  • Tests and results suggested by them 
  • Advice and information about any treatment they have recommended
  • Preoperative tests and assessments
  • Anything relating to how COVID might impact on your care under them
  • Sick notes when they have suggested you need time off work, or to cover you for whilst you were in hospital

We recomment you check your hospital's website in the first instance.

Otherwise, you should contact your specialist team.  The number is on your clinic letter or appointment card.  

If you can't get through, you should contact PALS (the "Patient Advice and Liaison Service") via the hospital website.

Unfortunately we do not deal with any of the above as we are busy with our own work.  If you contact us we will redirect you to the hospital.

MyChart

Addenbrooke's have a very good online service patient portal called "MyChart" which will help you with most of the above.  To sign up, speak to your Addenbrooke's team next time you see them.  

 

COVID Advice (unless you're ill)

Your GP surgery does not offer advice on measures to take to keep safe / impact on your work / how to obtain a test / who is considered to be at higher risk / concerns about being in contact with cases or suspected cases.  Queries relating to these will be redirected to the Government Coronavirus Website.

If you are concerned you may have coronavirus, please contact NHS 111 online in the first instance.

Missed appointments

It is important that you let us know if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. Unfortunately we find that several hundred appointments are wasted each month due to patients failing to let us know they aren't coming.  That is equivalent to more than one doctor or nurse. 

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Home Visits

GPs do provide a home visit service for patients who we need to see in person and who are genuinely housebound because of illness or disability.  However unfortunately we are not able to visit patients unless it is absolutely necessary.  We will use our clinical judgement in each case, and considering the needs of all our patients. 

If possible please try to telephone 01223 364127 before 10:30 if you feel you may require a home visit.  One of our team will contact you to discuss the problem first.

Hospital Transport

If you have an appointment at the hospital or at an NHS treatment centre (not the GP surgery), but are unable to travel by private or public transport for medical reasons, you may be eligible for non-emergency patient transport.

This is provided by the East of England Ambulance Service NHS Trust (EEAST).  Call 0345 603 8117.

Lines are open: Monday - Sunday, 08:00 to 18:30. Before a booking is made, you'll be asked some short questions to see if you are eligible to use the service.

This is not longer booked through the GP surgery.

Chaperones

During your consultation, the doctor or nurse may ask you for permission to examine you. 

If you would like someone else to be present during your examination (a chaperone) please let the doctor or nurse know and they will arrange for another member of the medical or nursing team to be present.  That person will be familiar with the type of examination you are having.

You are welcome to bring someone with you to the appointment, provided that you are happy to discuss things with them.

Similarly, sometimes the doctor or nurse may ask for your permission to arrange for a chaperone.

Interpreter

We use a confidential telephone interpreter service.  This does not need to be arranged in advance.  However if you are aware that you will need this service and can let us know, it will help us be prepared for your visit.

You are welcome to bring a friend or family member to act as interpreter, provided that you are happy to discuss things with them.

 

Text Service

We have a texting service which will send you confirmation and reminders about your appointments.  We may also use text to reply when you contact us.

If prefer not to use this service, please let us know.

Please remember to update your contact details with us when you change address, telephone numbers or email address.

Extended Opening Hours

Extended hours surgeries are offered at Huntingdon Road Surgery Thursdays and Fridays 07:15 – 08:00 for pre-booked appointments only.

Evening and Weekend Appointments

Extra appointments to see a GP or a nurse at weekends and during the evenings are now available to all patients.

Please ask reception for more details or click here to vist the website

Opening Times

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