Protecting you from COVID - all appointments are VIRTUAL
The government have advised all GP surgeries not to offer appointments face-2-face without first assessing whether the patients problem can be dealt with remotely.
If you book an appointment with us please be aware that it will be for a remote consultation over the phone, by text or by online video consultation. We are still seeing patients in person at the surgery but only if we both agree that it is the safest option. If we make an appointment with you in person, we will tell you so and explain the procedures you need to follow to make your visit as safe as possible.
Do not come to the surgery unless you have been asked to do so.
It is very important that we do not risk transmission of COVID to other patients or to our staff. This is in order to protect you from catching COVID from your visit here, but also to protect your GP surgery from being closed due to staff illness. The situation at the GP surgery is quite different from a shop or restaurant, because the people coming here are generally more at risk of serious illness, and because of the potential impacts on YOU of your GP surgery having to close.
We have NOT closed and are working harder than ever to provide you with the best possible care, despite the enormous pressure all of your surgery team are working under.
Are we the right place to go?
We are facing an unprecedented workload during COVID yet we need to ensure we are talking to those who really need our advice.
Unfortunately a lot of people are turning to us because other services are busy. That is overloading us.
If you have a problem, please consider first whether or not you can resolve it WITHOUT contacting us.
Have you checked for advice on line?
- experienced advice on minor conditions including:
Backache Haemorrhoids Athletes foot Insect bites and stings Colds Threadworm Hay fever Earache Mouth ulcers Eczema Conjunctivitis Allergies Head lice Rashes Nappy rash Minor Injury Copnstipation Indigestion Teething Sore throat Diarrhoea Headache and fever speak to 111 during COVID Cough speak to 111 during COVID
- antibiotics for eye and ear infections (when needed)
- order your regular medication
- an emergency supply of your regular medication even without a prescription
- the "morning after" pill
- Note you are able to phone your pharmacy - find their number on their website or on your last prescription
- minor eye complaints such as red or watering eyes
- during COVID most opticians are closed to walk-in patients but you are able to call them for advice or to book an appointment - find their number on their website
All other NHS services (including hearing centres) are open and can offer advice via their website or over the telephone if not in person.
NHS Direct is available at any time of day by calling 111 or online at 111.nhs.uk They will help you know where you should go for advice.
DoctorLink can assist you getting the right help from the right service. If DoctorLink feels you need our advice, it will send us a message and we will contact you. It also sends us the answers to its questsions, which will help us help you efficiently and safely.
College nurses are available throughout term for undergraduate and graduate students. We work closely with the nurses and so if the nurses feels you need to see a doctor, it can be arranged.
We don't help with...
The hospital is responsible for any queries relating to
- Appointments at the hospital
- Cancelled and postponed hospital appointments and procedures
- Tests and results suggested by them
- Advice and information about any treatment they have recommended
- Preoperative tests and assessments
- Anything relating to how COVID might impact on your care under them
- Sick notes when they have suggested you need time off work, or to cover you for whilst you were in hospital
We recommend you check your hospital's website in the first instance.
Otherwise, you should contact your specialist team. The number is on your clinic letter or appointment card.
If you can't get through, you should contact PALS (the "Patient Advice and Liaison Service") via the hospital website.
Unfortunately we do not deal with any of the above as we are busy with our own work. If you contact us we will redirect you to the hospital.
Addenbrooke's have a very good online service patient portal called "MyChart" which will help you with most of the above. To sign up, speak to your Addenbrooke's team next time you see them.
COVID Advice (unless you're ill)
Your GP surgery does not offer advice on measures to take to keep safe / impact on your work / how to obtain a test / who is considered to be at higher risk / concerns about being in contact with cases or suspected cases. Queries relating to these will be redirected to the Government Coronavirus Website.
If you are concerned you may have coronavirus, please contact NHS 111 online in the first instance.
To make an appointment with us
How appointments with us work during COVID
All appointments are VIRTUAL. Do not come to the surgery as you will be turned away.
We will contact you around the time of your appointment.
Please make sure you look out for our call.
IF YOU MISS OUR CALL we will try again. Please do not call us.
If we miss you more than once we will probably have to move on to our next patient. We will send you a text asking you to make another appointment. If you haven't received that text it means we are planning to try again.
Once we have contacted you we have the option of setting up a video link using your smartphone. We use a secure service which is very similar to Facetime to use. We are very happy to explain how to use it.
If we feel we need to see you in person we will explain the process.
Need to cancel?
Call us on 01223 364127
It is important that you let us know if you are unable to make your appointment. This will allow that appointment to be offered to another patient.
Unfortunately we find that several hundred appointments are wasted each month due to patients failing to let us know. That is equivalent to more than one doctor or nurse.
If you fail to notify the Practice that you are unable to make your appointment, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
GPs do provide a home visit service for patients who we need to see in person and who are genuinely housebound because of illness or disability. However unfortunately we are not able to visit patients unless it is absolutely necessary. We will use our clinical judgement in each case, and considering the needs of all our patients.
If possible please try to telephone 01223 364127 before 10:30 if you feel you may require a home visit. One of our team will contact you to discuss the problem first.
If you have an appointment at the hospital or at an NHS treatment centre (not the GP surgery), but are unable to travel by private or public transport for medical reasons, you may be eligible for non-emergency patient transport.
This is provided by the East of England Ambulance Service NHS Trust (EEAST). Call 0345 603 8117.
Lines are open: Monday - Sunday, 08:00 to 18:30. Before a booking is made, you'll be asked some short questions to see if you are eligible to use the service.
This is not longer booked through the GP surgery.
During your consultation, the doctor or nurse may ask you for permission to examine you.
If you would like someone else to be present during your examination (a chaperone) please let the doctor or nurse know and they will arrange for another member of the medical or nursing team to be present. That person will be familiar with the type of examination you are having.
You are welcome to bring someone with you to the appointment, provided that you are happy to discuss things with them.
Similarly, sometimes the doctor or nurse may ask for your permission to arrange for a chaperone.
We use a confidential telephone interpreter service. This does not need to be arranged in advance. However if you are aware that you will need this service and can let us know, it will help us be prepared for your visit.
You are welcome to bring a friend or family member to act as interpreter, provided that you are happy to discuss things with them.
We have a texting service which will send you confirmation and reminders about your appointments. We may also use text to reply when you contact us.
If prefer not to use this service, please let us know.
Please remember to update your contact details with us when you change address, telephone numbers or email address.
Extended Opening Hours
Early Morning Appointments
Extended hours surgeries are offered at Huntingdon Road Surgery on Thursdays and Fridays 07:15 – 08:00 for pre-booked appointments only.
Evening and Weekend Appointments
Extra appointments to see a GP or a nurse in the evening or at the weekend are now available to all patients. They are provided on our behalf by Cambs GP Network.
Please see the Cambs GP Network website for more information.
To book an appointment, please ask reception.