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Sign up for SystmOnline

Registering with SystmOnline allows you to book an appointment with your Doctor online, and order repeat prescriptions. Just pop into reception with a form of identification (passport or drivers licence) and we can sign you up on the spot! You will be given a user name and password and you can login to SystmOnline from our homepage. You will need to wait 24 hours for the registration to be live.

 

DNA Appointments

If you are unable to attend an appointment that you have booked, please let us know so that we can offer that appointment to someone else that needs it.

Comment/Suggestion/Complaints

We make every effort to give the best service possible to everyone who attends our practice. Please let us know what you think of the surgery, or if you have any comments or suggestions. We want to hear from you.

However, we are aware that things can go wrong resulting in a patient feeling that they have cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Sarah-Jane Cousins, the Operations Manager, who will deal with your concerns appropriately, or complete the form you can download here. 

If you would like to make a Comment/Suggestion/Complaint

You can also discuss any concerns with the Patient Experience Team at CATCH Locality Commissioning Group (contact details on the next tab)



 
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